Terms of Service
Last Updated: September 21, 2026 • Operated by Pentaclover LTD (Nairobi, Kenya)
Welcome to SmartRetail. By accessing or registering an account on our POS software, desktop offline client, or cloud dashboard, you agree to be bound by these Terms of Service between your business entity ("Customer" or "SME") and Pentaclover LTD ("SmartRetail", "We", "Us").
1. Subscriptions & Billing (KES)
SmartRetail is provided on a subscription basis. Our active subscription tiers are priced in Kenyan Shillings (KES):
KES 2,500 / mo
Single POS register, core sales & reports.
KES 6,500 / mo
Multi-register, real-time analytics & staff roles.
KES 15,000 / mo
Full suite, supplier POs, AI forecasting & offline desktop.
- 14-Day Free Trial: New company signups receive a 14-day free trial on the Gold Plan without requiring a credit card up front.
- Billing Cycle: Subscriptions auto-renew monthly or annually based on your selection. Non-payment may lead to account status change to `SUSPENDED`.
2. Service Level Agreement & Uptime (99.9%)
We target 99.9% cloud uptime for our central API server and cloud database. Our Tauri desktop client supports offline transaction recording so your checkout counters continue printing receipts even when Safaricom or local internet is temporarily down.
3. Account Responsibilities & Password Security
Customers are responsible for maintaining the confidentiality of cashier and admin login credentials. Every company account is isolated via strict multi-tenant boundaries (`organizationId`).
4. Termination & Data Export
You may cancel your subscription at any time. Upon cancellation, you may request a CSV export of your product catalog and sales transaction history within 30 days.